Effective Date: June 10, 2025

At House of DD, we strive to ensure you are delighted with your purchase. Our Return & Refund Policy is designed to make your shopping experience seamless and hassle-free. This policy outlines the process for returning products and requesting refunds for purchases made on our website, https://houseofdd.in/, in accordance with applicable laws in India and Tamil Nadu.

  1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

Time Frame: The product must be returned within 7 days from the date of delivery.

Condition: The product must be unused, unworn, unwashed, and in its original condition, with all original tags, labels, and packaging intact.

Proof of Purchase: A copy of the order confirmation or invoice must be provided.

Eligible Products: Most clothing and accessories purchased from House of DD are eligible for return, except for the following:

Innerwear, lingerie, and swimwear (for hygiene reasons).

Customized or personalized items.

Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.

  1. Return Process

To initiate a return, please follow these steps:

Contact Us: Reach out to our customer support team at [houseof2d@gmail.com] or [+91 90800 33481] within 7 days of receiving your order. Provide your order number and reason for the return.

Return Approval: Our team will review your request and provide a Return Authorization Number (RAN) if approved.

Pack the Item: Securely pack the item in its original packaging, including all tags and accessories. Include a copy of the invoice and the RAN.

Ship the Item: Ship the package to the address provided by our customer support team. We recommend using a trackable courier service, as House of DD is not responsible for items lost during return shipping.

Inspection: Once we receive the return, our team will inspect the item to ensure it meets the eligibility criteria.

  1. Refund Policy

Refund Eligibility: Refunds will be issued for eligible returns once the product is received and inspected, typically within 5-7 business days of receipt.

Refund Method: Refunds will be processed to the original payment method used for the purchase (e.g., credit/debit card, UPI, net banking, or wallet).

Non-Refundable Charges: Shipping charges, cash-on-delivery (COD) fees, and any additional charges (e.g., gift wrapping) are non-refundable unless the return is due to a defect or error on our part.

Defective or Incorrect Items: If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery. We will arrange a return at no cost to you and issue a full refund or replacement, as per your preference.

  1. Exchange Policy

Exchanges: We offer exchanges for a different size or color of the same product, subject to availability. Follow the same return process outlined above and specify that you want an exchange.

Shipping for Exchanges: Customers are responsible for return shipping costs unless the exchange is due to a defect or error on our part.

Price Differences: If the exchanged item has a higher value, you will need to pay the difference. If the exchanged item has a lower value, the difference will be refunded.

  1. Non-Returnable Items

The following items are non-returnable and non-refundable:

Innerwear, lingerie, and swimwear.

Customized or personalized products.

Items marked as “Final Sale” or “Non-Returnable.”

Products damaged due to misuse, improper handling, or failure to follow care instructions.

  1. Cancellation Policy

Before Shipment: You may cancel your order before it is shipped by contacting our customer support team. A full refund will be issued to the original payment method within 5-7 business days.

After Shipment: Once the order is shipped, it cannot be canceled. However, you may return the product as per the return policy above.

  1. Shipping Costs

Customer-Initiated Returns: Customers are responsible for the cost of return shipping unless the return is due to a defect, damage, or incorrect item.

House of DD Errors: If the return is due to an error on our part (e.g., defective or incorrect product), we will cover the return shipping costs.

  1. Contact Us

For any questions or assistance with returns, refunds, or exchanges, please contact our customer support team:

Email: [houseof2d@gmail.com]

Phone: [+91 90800 33481]

Operating Hours: [Insert hours, e.g., Monday to Saturday, 9 AM to 6 PM IST]

  1. Legal Compliance

This Return & Refund Policy complies with the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, as applicable in India. House of DD reserves the right to modify this policy at any time, with changes reflected on our website.

Thank you for choosing House of DD. We value your trust and strive to provide the best shopping experience.